Prices include: All the services specified in each offered and hired package, plus accommodation at
the selected hostels/hotels (or similar).
The prices do NOT include: Airport taxes, entrance to national or local parks, none specified food
and beverages. No extras included, such as: laundry service, telephone calls, beverages and food on
the road (except for explicitly detailed in the itinerary). Visa expenses when necessary. Excursions
and/or optional visits. Luggage excess, stopovers and/or additional expenses produced by
cancelled/reschedule/delayed flights, or other means of transportation, by unexpected reasons
and/or regardless of your will. Cover of loss, robbery and/or partial damages of the luggage. Any
another service that is not specifically detailed in the general conditions of each contract.
Hostel/hotel Day: Although there can be some variations according to the destination, the right to
check in begins at 2PM the day of arrival, while checking out at 11AM. Full night stay could be
charged if check out time is exceeded: please notify in advance at reception if you want to extend
your stay.
Responsibilities: HI Travel Incoming SAS – HI Travel Incoming DMC Leg: EVT 17554 hereinafter
referred to as “Organizer”, who acts in representation of services providers, explicitly declares that
works only as a link between travelers and the representative companies (transportation, hotels,
restaurants, guides, etc.); therefore declines to accept any possible responsibility for deficiency in
any of the offered services, as well for any damage, injury, accident, strike, illnesses, robberies,
delays/anticipations or reschedule trips, as many other irregularities that could occur during the
execution of services, including luggage or other objects loss and deterioration.
Service alterations: The Organizer reserves the right to modify the itinerary if it provides a better
service, or if the circumstances oblige thus. Similarly, the Organizer reserves the right to ANNUL any
Tour for reasons of greater force (the Organizer should communicate such circumstances directly to
clients or the hired agency, who requested the reservation, 7 days ahead). The Organizer declines all
guarantees, reimbursement and all responsibility for inconveniences or damages inherent to the use
of offered services, if the trip is prolonged beyond fixed schedules because of any circumstance of
greater force, or if the client does not use any of the previously hired services. All prices are subject
to modification without previous notice.
Times of transportation: the departure times of transportation stated in the tours and itineraries can
change due to third companie´s choice or due to seasonal changes.
Reservations and payment methods: Reservations will be accepted only when properly given Name,
Surname, ID type and number, Nationality and Date of Birth, arrival details; and it will have validity
only after paying 10% upfront. Balance should be paid within 30 days the trip´s beginning. The
breach of this obligation will be taken as a reliable NOTICE of cancellation, automatically causing the
annulment of the confirmed reservation and the total loss of the deposit, without the right to claim
for a return. Partial or total payments imply that the Client is properly notified about the general
conditions, and that they are accepted.
Refund: There will be no refunds done for any service to which the Client has renounced voluntarily.
Claims: Claims will not be attended after 20 days the service is finished.
Cancellations: They will only be valid, in all cases and without exception, when presenting a written
e-mail to the Organizer’s e-mail account or through any online system. When canceling, the Client
will be charged a cancellation fee according to the service price.
*Note: Special products like the W Trek and O Trek in Torres del Paine and additional services like
flights have special different contracting conditions.
Cancellation fee: Retentions will be applied according to the time of anticipation cancellations are
formulated: more than 30 days of anticipation: 10%, between 20 and 2 days of anticipation: 30%, 48
hours of anticipation: 100%, except particular cases.
Tours / Date Changes: They will only be accepted within (at least) 7 days prior to the date of
beginning of tour. These changes will be subject to availability and the payment of 5% of the service
price, in concept of administrative and communication fee.
Useful Information: Personal documentation: it is indispensable that the personal documentation is
current and in perfect state of conservation. The ORGANIZER declines explicitly any responsibility if
the Client cannot embark due to documentation loss or rejection, or lack of the needed visa, if
necessary. When traveling with children, the marriage register book or their birth certificates must
be carried. If one of the parents is traveling with a child younger than 21, the spouse's notarized
authorization must be shown. Minors traveling without parents must present a notarized
authorization from both parents. In both cases, the authorization must be signed by a Public Notary
and properly legalized at the School of Notaries.
Article 21, Decree 2182/72: When withdrawals that affect services hired by the Organizer occurs, the
reimbursement is subject to the contractual conditions under which the respective companies lend
their services. When cases of reimbursements are effective, agencies will have the right to deduce
10% from the total amount for themselves. Agencies should send the confirmation order (for the
total amount hired by the Client) to the lending service companies within 5 days the claim is
received, in case of immediate reimbursement (when applicable) for non-used hired services. They
will also have to return the corresponding amount within the next 10 days the respective liquidation
is received.